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  DOLORES VIP
  I JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
  I still dont know who is the Admin?
  As far as the users, currently we have more computers than employees, so if every employee would use the same...  moreI JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
  I still dont know who is the Admin?
  As far as the users, currently we have more computers than employees, so if every employee would use the same computer we would be ok, but the problem is that they keep changing computers as they are used to do this from before we had the server.
  Question #1: the emails through the outlook, is this included on the fee of the server and the computer ($69 x2)?
  Question #2: You texted me 2 passwords, I understand that the first password is to enter lap top #12 and the second one to enter the server but, I am not clear... I thought that the server password stayed always the same for each user. I understand that the password for the computer changes for each user but why did you change my server password? Isn't that when you change the computer password if another person enters that computer with its own password can not access other person's files?
  Thanks,  less

  • October 3, 2019

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    beast-usa (Admin) In the screen shot Pay the top one, after that is paid, pay the second one (the bottom one).
    You can only check one at a time if you check the second one it un-checks the first one. I should have explained that better - you can only pay one at a time.

    • October 3, 2019
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    • 1 likes this
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    beast-usa (Admin) Admin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
    You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
    
    #1 User...  moreAdmin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
    You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
    
    #1 User accounts YES it includes everything needed and has been done since last week
    #2 One is your new workstation password, the other is the server. (I changed your workstation password on all the computers I could find your login on)
    Users: You can only see the files for the account you're logged in on. So the only way to see your files is to login ON YOUR USER ACCOUNT.  less

    • October 3, 2019
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    • 1 likes this
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    beast-usa (Admin) Thank you Lola I see you got both bills paid.
    I do need to re-do Assal logins LOL her last name is wrong.
    Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the...  moreThank you Lola I see you got both bills paid.
    I do need to re-do Assal logins LOL her last name is wrong.
    Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the software costs for Windows Server are CRAZY high priced. Just the OS Windows Server 2012 is about $1,200 then you need to but cert's for each user I think $99 per user, then you need to change the MS office you use again you pay per user! No way around it you pay directly to Microsoft the server software is a one time payment, but the cert's, Office users are monthly or yearly. That's why the normal cost for a server is $99 per user account setup fee and $49 per month per user not including MS Office.  less

    • October 3, 2019
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  beast-usa (Admin) commented on DOLORES VIP's post.

  DOLORES VIP → beast-usa (Admin):
  
  Ok Gary, I just paid you.
  
  Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
  
  But Marvella doesnt have a computer log...  moreDOLORES VIP → beast-usa (Admin):
  
  Ok Gary, I just paid you.
  
  Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
  
  But Marvella doesnt have a computer log in on my desk top #5 so, when she...  moreOk Gary, I just paid you.
  
  Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
  
  But Marvella doesnt have a computer log in on my desk top #5 so, when she logs into #5 she uses my log in. Does this means that she can access my files and my emails in comp.#5 beause she is using my log in?    less

  • #5
  • #12

  • October 2, 2019

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    beast-usa (Admin) You still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
    From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
    
    #12 She...  moreYou still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
    From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
    
    #12 She is blocked from seeing any of your personal items.
    #5 Did you give her your new passwords? If she has your new password that I changed just so no one could view your files - YES. If anyone logs in under your account they have access to all your personal files.  less

    • October 2, 2019
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  DOLORES VIP → beast-usa (Admin):
  Ok Gary, I just paid you.
  Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
  But Marvella doesnt have a computer log in on my desk top #5 so, when she...  moreOk Gary, I just paid you.
  Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
  But Marvella doesnt have a computer log in on my desk top #5 so, when she logs into #5 she uses my log in. Does this means that she can access my files and my emails in comp.#5 beause she is using my log in?  less

  • October 2, 2019

  • 
    beast-usa (Admin) You still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
    From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
    
    #12 She...  moreYou still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
    From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
    
    #12 She is blocked from seeing any of your personal items.
    #5 Did you give her your new passwords? If she has your new password that I changed just so no one could view your files - YES. If anyone logs in under your account they have access to all your personal files.  less

    • October 2, 2019
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  beast-usa (Admin) commented on DOLORES VIP's post.

  DOLORES VIP
  
  Hi Gary: I got this email from Shawnna. I dont know how to send you the attachments on happy:
  
  Hi Lola,
  
  The spinning wheel continues and is absurd. Anytime I click on the pt, it appears, anytime I need to go back or search another pt, it...  moreDOLORES VIP
  
  Hi Gary: I got this email from Shawnna. I dont know how to send you the attachments on happy:
  
  Hi Lola,
  
  The spinning wheel continues and is absurd. Anytime I click on the pt, it appears, anytime I need to go back or search another pt, it appears. I work...  moreHi Gary: I got this email from Shawnna. I dont know how to send you the attachments on happy:
  
  Hi Lola,
  
  The spinning wheel continues and is absurd. Anytime I click on the pt, it appears, anytime I need to go back or search another pt, it appears. I work with 2 other EHR’s at 2 other offices and there is NEVER a delay like this. I am attaching videos of examples. They will be sent in separate emails so the files are not too large to email.
  
  
  
  Shawnna    less

  • December 19, 2018

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    beast-usa (Admin) I don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done...  moreI don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done well over 100 tests on #7, #12 & my system without ever seeing 30 seconds. The longest time I got was 23 seconds on the old internet. 10 seconds on the new internet and I ONLY got 10 seconds on WIRELESS and laptop running on batteries with 53% batteries left.
    If private messages don't work Sano has there own FORUM for Help. Unlimited text, upload screen shots, post links....
    https://happyasis.com/forums/topic/918/server-connection-problems/view/post_id/4771  less

    • December 19, 2018
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    • 1 likes this
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  beast-usa (Admin) commented on DOLORES VIP's post.

  DOLORES VIP
  
  OK, I hope that this gets resolved tomorrow because we are loosing a lot of business because of this problem. Thanks

  • December 13, 2018

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    beast-usa (Admin) Well no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
    And if they were running on...  moreWell no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
    And if they were running on battery all that is part of the problem. Laptops automatically down shift to save battery.
    
    And YES I'm losing whole days trying to find out why three people are having problems on the server. I can't even finish one call during the day. I wanted to make sure it's not a problem with their accounts on the server or on their workstations.  less

    • December 13, 2018
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  beast-usa (Admin) commented on DOLORES VIP's post.

  DOLORES VIP
  
  Can you sign into their computer and see what's happening?
  
  or can you come by the office during business hrs and see what's happening?
  
  We cannot run a business like this. We did everything you told us to do, including changing to Spectrum. ...  moreDOLORES VIP
  
  Can you sign into their computer and see what's happening?
  
  or can you come by the office during business hrs and see what's happening?
  
  We cannot run a business like this. We did everything you told us to do, including changing to Spectrum. Please let me...  moreCan you sign into their computer and see what's happening?
  
  or can you come by the office during business hrs and see what's happening?
  
  We cannot run a business like this. We did everything you told us to do, including changing to Spectrum. Please let me know what needs to be done to resolve this problem.
  
  I can't delay this any longer...
  
  Thank you,    less

  • December 13, 2018

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    beast-usa (Admin) Called in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I...  moreCalled in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I still can't recreate the problem I'm going to call in tomorrow to watch the person having the problem. Then check that account in case it's something to do with that users account that's causing the problem.  

    • December 13, 2018
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  beast-usa (Admin) commented on DOLORES VIP's post.

  DOLORES VIP
  
  Hi Gary: The girls are telling me that the 7-10 seconds waiting time from one pt. to another and also when entering the vital signs is still there. Any solutions to this problem? How much longer do we have to wait until this is resolved? Do...  moreDOLORES VIP
  
  Hi Gary: The girls are telling me that the 7-10 seconds waiting time from one pt. to another and also when entering the vital signs is still there. Any solutions to this problem? How much longer do we have to wait until this is resolved? Do you know if...  moreHi Gary: The girls are telling me that the 7-10 seconds waiting time from one pt. to another and also when entering the vital signs is still there. Any solutions to this problem? How much longer do we have to wait until this is resolved? Do you know if this is an Axeium problem or a system configuration problem? hardware problem? maybe the server should be in CM now?
  
  Thank you,
  
  Lola    less

  • December 13, 2018

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    beast-usa (Admin) I have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to...  moreI have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to do MA's so I couldn't test those and unless I can see the problem I don't know what to try and change.
    
    All the tests that I have done, Milton & Roger the server and response times are super fast much much faster then any of the other server I work on. I did some changes to #12 today they had it on PUBLIC & wireless the slowest of both things. I need to watch someone having the problem so I can look at something that may be causing it for them.
    Hardware - Good
    Security - Good
    Internet - Good
    RDC/RDP - Good
    Axeium database speed - Good
    The average speeds I see are 40MS 4 10ths of second in workstation & server communication. Fastest 30MS 3 10th's of a second. Those are INSANELY fast speeds on RNC/RDP we could try direct VPN but when you're at 3 10th's of...    less

    • December 13, 2018