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Internet Connection Problems

  • On your Laptop, Desktop or Tablet 
    Internet connection problems, can't open web pages, browser not working, email doesn't work, teamviewer giving you errors.

    Post any problems if you have any of the above problems.

    Before you post here are a few things to try. :)
    1. Restart the computer.

    Won't turn on?
    1. Check the monitor for power. (Many times they share the same power outlet)
    2. Make sure the surge protector fuse hasn't tripped. (Reset it if it has tripped)
    3. Make sure no one has kicked the plug out.

    Turns on but no screen?
    1. Check the power to the monitor.
    2. Check the monitor cable at the back of the monitor and the back of the computer.
    (either a wide blue, black or white end on the cable - see why the computers should ALWAYS be on the desktop!)
    3. Hold the power button until the system shuts down. Then restart the computer.

    Won't connect to the internet - browser pages won't load - no teamviewer?
    1. Look in the bottom right corner by the time & date move your mouse over the network icon.
    Does it say "Internet access or NO internet access"?

    If it says "No internet access".
    2. Re-start the computer and check it again. Still no internet access?
    3. Check the network wire on the back of the computer. (Looks like a big phone jack)
    (Wireless make sure you are connected and logged into YOUR wireless network)
    4. if it's plugged in and still no access after the restart you will need to open a DOS window.
    5. Restart your internet Modem or Router.

    Open a Dos window and clear IP, DNS, Reset IP.
    1. In the search box on the start menu type in "Command Prompt".

    Then type or copy & paste these commands in the DOS window one
    at a time hitting the enter key after each one.
    ipconfig /release (HIT ENTER)
    ipconfig /renew (HIT ENTER)
    ipconfig /flushdns (HIT ENTER)
    nbtstat -R (HIT ENTER)
    nbtstat -RR (HIT ENTER)
    netsh int reset all (HIT ENTER)
    netsh int ip reset (HIT ENTER)
    netsh winsock reset (HIT ENTER)
    If you get any errors don't worry just go to the next command.

    Then reboot the computer if you still have no internet?

    Please post below everything you tried, what you were doing when the internet went out.

    When you post please tell me which of your computers the problem the computer/laptop info
    should be on the desktop in a file called TeamViewer or Computer info.

    Thank You :)
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    This post was edited by beast-usa (Admin) at September 3, 2018 11:55 AM PDT
      September 3, 2018 11:39 AM PDT