Welcome Serene,
Adobe is just such a pain sometimes I never use it. First you can download Foxit the free version does almost everything the paid version of Adobe does. It's what I use in Linux, Win 7, Win 8 & Win 10.
Here is a link:
https://www.foxit.com/pdf-reader/
After you download that and install it see if it will open the .pdf files? If it does then the .pdf is fine and Adobe is the problem. If they still do not open then the problem is with the pdf file.
If the problem is with Adobe:
Un-install use something (Maybe Ccleaner) to clean the registry. BACK-UP THE REGISTRY FIRST. Then if you know how to open your AppData folders? Open the AppData folders and delete everything that says Adobe (ONLY IF THE ONLY ABODE YOU'RE USING IS THE READER). Then go to C:\Program Files and delete Adobe again, then C:\Program Files (x86) and delete anything Adobe. (ONLY IF THE ONLY ABODE YOU'RE USING IS THE READER)
If the problem is the pdf file:
Download the files to a new folder on C drive. Make a folder on C drive "Adobe" download the files to that folder and see if they open. If you're using Windows 8.1, 10 or 11 in some cases it takes your permissions away for things downloaded to the Desktop, Downloads folder or Documents folder.
Let me know?
And could you post which OS you're using?
[blockquote class='siteforum_icon_quote']serene low said: Hi Admin,
2. Try to use any other .pdf file NOT FROM THE BANKING SYSTEM. (Do you get the same error)
No I did not get this type of error when using on other PDF files. only this particular Bank system. [/blockquote]
I know banking systems don't like to here it but the problem is with their file. If ONLY their .pdf's give the out memory error it's a problem with the file.
A few things you can try:
1. Down and save the file to a folder (NOT DESKTOP or DOWNLOADS) and try to open?
2. Confirm the password (copy & paste passwords is always the best) Ctrl + C then Ctrl + V to paste.
(most password boxes don't have right click but the Control Key Commands work 90% of the time)
3. Right click the file and under the "Security" tab make sure you have permission to read & write the file. If it says you don't have permission to access the Security tab. Then you need to go to the Advanced Security settings and add your username to the list of users that have FULL ACCESS to the file. ( I don't remember the exact wording for those settings I will check next time I'm on a Windows computer. I use Linux 99.999% of the time)
If one of those work let me know because we can narrow down the problem for the bank. And find an easier way for you to open them.
If it's encrypted which it should be anything wrong with how the file saves or password will cause errors. Right