Thank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the... moreThank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the software costs for Windows Server are CRAZY high priced. Just the OS Windows Server 2012 is about $1,200 then you need to but cert's for each user I think $99 per user, then you need to change the MS office you use again you pay per user! No way around it you pay directly to Microsoft the server software is a one time payment, but the cert's, Office users are monthly or yearly. That's why the normal cost for a server is $99 per user account setup fee and $49 per month per user not including MS Office. less
I JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
I still dont know who is the Admin?
As far as the users, currently we have more computers than employees, so if every employee would use the same... moreI JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
I still dont know who is the Admin?
As far as the users, currently we have more computers than employees, so if every employee would use the same computer we would be ok, but the problem is that they keep changing computers as they are used to do this from before we had the server.
Question #1: the emails through the outlook, is this included on the fee of the server and the computer ($69 x2)?
Question #2: You texted me 2 passwords, I understand that the first password is to enter lap top #12 and the second one to enter the server but, I am not clear... I thought that the server password stayed always the same for each user. I understand that the password for the computer changes for each user but why did you change my server password? Isn't that when you change the computer password if another person enters that computer with its own password can not access other person's files?
Thanks, less
beast-usa (Admin)
In the screen shot Pay the top one, after that is paid, pay the second one (the bottom one).
You can only check one at a time if you check the second one it un-checks the first one. I should have explained that better - you can only pay one at a time.
beast-usa (Admin)Admin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
#1 User... moreAdmin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
#1 User accounts YES it includes everything needed and has been done since last week
#2 One is your new workstation password, the other is the server. (I changed your workstation password on all the computers I could find your login on)
Users: You can only see the files for the account you're logged in on. So the only way to see your files is to login ON YOUR USER ACCOUNT. less
beast-usa (Admin)Thank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the... moreThank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the software costs for Windows Server are CRAZY high priced. Just the OS Windows Server 2012 is about $1,200 then you need to but cert's for each user I think $99 per user, then you need to change the MS office you use again you pay per user! No way around it you pay directly to Microsoft the server software is a one time payment, but the cert's, Office users are monthly or yearly. That's why the normal cost for a server is $99 per user account setup fee and $49 per month per user not including MS Office. less
I JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
I still dont know who is the Admin?
As far as the users, currently we have more computers than employees, so if every employee would use the same... moreI JUST PAID YOU for the comp set up. I checked both buttons before but I didnt pay attention to the amount.
I still dont know who is the Admin?
As far as the users, currently we have more computers than employees, so if every employee would use the same computer we would be ok, but the problem is that they keep changing computers as they are used to do this from before we had the server.
Question #1: the emails through the outlook, is this included on the fee of the server and the computer ($69 x2)?
Question #2: You texted me 2 passwords, I understand that the first password is to enter lap top #12 and the second one to enter the server but, I am not clear... I thought that the server password stayed always the same for each user. I understand that the password for the computer changes for each user but why did you change my server password? Isn't that when you change the computer password if another person enters that computer with its own password can not access other person's files?
Thanks, less
beast-usa (Admin)
In the screen shot Pay the top one, after that is paid, pay the second one (the bottom one).
You can only check one at a time if you check the second one it un-checks the first one. I should have explained that better - you can only pay one at a time.
beast-usa (Admin)Admin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
#1 User... moreAdmin is me or who ever is going to service your computers in the future and you haven't paid for any of those accounts.
You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
#1 User accounts YES it includes everything needed and has been done since last week
#2 One is your new workstation password, the other is the server. (I changed your workstation password on all the computers I could find your login on)
Users: You can only see the files for the account you're logged in on. So the only way to see your files is to login ON YOUR USER ACCOUNT. less
beast-usa (Admin)Thank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the... moreThank you Lola I see you got both bills paid.
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the software costs for Windows Server are CRAZY high priced. Just the OS Windows Server 2012 is about $1,200 then you need to but cert's for each user I think $99 per user, then you need to change the MS office you use again you pay per user! No way around it you pay directly to Microsoft the server software is a one time payment, but the cert's, Office users are monthly or yearly. That's why the normal cost for a server is $99 per user account setup fee and $49 per month per user not including MS Office. less
You still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She... moreYou still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She is blocked from seeing any of your personal items. #5 Did you give her your new passwords? If she has your new password that I changed just so no one could view your files - YES. If anyone logs in under your account they have access to all your personal files. less
Ok Gary, I just paid you.
Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
But Marvella doesnt have a computer log in on my desk top #5 so, when she... moreOk Gary, I just paid you.
Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
But Marvella doesnt have a computer log in on my desk top #5 so, when she logs into #5 she uses my log in. Does this means that she can access my files and my emails in comp.#5 beause she is using my log in? less
beast-usa (Admin)You still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She... moreYou still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She is blocked from seeing any of your personal items.
#5 Did you give her your new passwords? If she has your new password that I changed just so no one could view your files - YES. If anyone logs in under your account they have access to all your personal files. less
Ok Gary, I just paid you.
Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
But Marvella doesnt have a computer log in on my desk top #5 so, when she... moreOk Gary, I just paid you.
Question: Marvella has a computer login in #12 does this means that when she access comp.number #12 can not access my files and my email in computer #12?
But Marvella doesnt have a computer log in on my desk top #5 so, when she logs into #5 she uses my log in. Does this means that she can access my files and my emails in comp.#5 beause she is using my log in? less
beast-usa (Admin)You still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She... moreYou still need to pay the second bill "New Computer Setup" it's in the picture in the message I sent you.
From the message in the screen/photo "AFTER YOU Pay TOP ONE - SELECT THIS ONE (Setting up a New Computer) GO TO THE BOTTOM CHANGE PLAN"
#12 She is blocked from seeing any of your personal items.
#5 Did you give her your new passwords? If she has your new password that I changed just so no one could view your files - YES. If anyone logs in under your account they have access to all your personal files. less
I don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done... moreI don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done well over 100 tests on #7, #12 & my system without ever seeing 30 seconds. The longest time I got was 23 seconds on the old internet. 10 seconds on the new internet and I ONLY got 10 seconds on WIRELESS and laptop running on batteries with 53% batteries left.
If private messages don't work Sano has there own FORUM for Help. Unlimited text, upload screen shots, post links.... https://happyasis.com/forums/topic/918/server-connection-problems/view/post_id/4771less
Hi Gary: I got this email from Shawnna. I dont know how to send you the attachments on happy:
Hi Lola,
The spinning wheel continues and is absurd. Anytime I click on the pt, it appears, anytime I need to go back or search another pt, it appears. I work... moreHi Gary: I got this email from Shawnna. I dont know how to send you the attachments on happy:
Hi Lola,
The spinning wheel continues and is absurd. Anytime I click on the pt, it appears, anytime I need to go back or search another pt, it appears. I work with 2 other EHR’s at 2 other offices and there is NEVER a delay like this. I am attaching videos of examples. They will be sent in separate emails so the files are not too large to email.
beast-usa (Admin)I don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done... moreI don't know why it's so impossible for people to call me WHEN IT'S HAPPENING. I'm not able to recreate the problem, Milton, Roger none of us can get the system to take that long. And the only way to fix something is to see what's broken. I have done well over 100 tests on #7, #12 & my system without ever seeing 30 seconds. The longest time I got was 23 seconds on the old internet. 10 seconds on the new internet and I ONLY got 10 seconds on WIRELESS and laptop running on batteries with 53% batteries left.
If private messages don't work Sano has there own FORUM for Help. Unlimited text, upload screen shots, post links.... https://happyasis.com/forums/topic/918/server-connection-problems/view/post_id/4771less
Well no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
And if they were running on... moreWell no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
And if they were running on battery all that is part of the problem. Laptops automatically down shift to save battery.
And YES I'm losing whole days trying to find out why three people are having problems on the server. I can't even finish one call during the day. I wanted to make sure it's not a problem with their accounts on the server or on their workstations. less
beast-usa (Admin)Well no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
And if they were running on... moreWell no go on the testing. I logged onto #12, logged onto the server, opened Axeium three times, logged onto the server to watch resources. And either #12 wasn't plugged in and battery went dead or someone shut it down.
And if they were running on battery all that is part of the problem. Laptops automatically down shift to save battery.
And YES I'm losing whole days trying to find out why three people are having problems on the server. I can't even finish one call during the day. I wanted to make sure it's not a problem with their accounts on the server or on their workstations. less
Called in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I... moreCalled in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I still can't recreate the problem I'm going to call in tomorrow to watch the person having the problem. Then check that account in case it's something to do with that users account that's causing the problem. less
Can you sign into their computer and see what's happening?
or can you come by the office during business hrs and see what's happening?
We cannot run a business like this. We did everything you told us to do, including changing to Spectrum. Please let me... moreCan you sign into their computer and see what's happening?
or can you come by the office during business hrs and see what's happening?
We cannot run a business like this. We did everything you told us to do, including changing to Spectrum. Please let me know what needs to be done to resolve this problem.
I can't delay this any longer...
Thank you, less
beast-usa (Admin)Called in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I... moreCalled in tried it on Lupe's computer opened 3 Axeiums (I thought it may be the problem) we did about 6 tests all under 5 seconds. So at six pm I'm going to do testing on #12 under Lupe's login and see if I can get to go slower (over 6 seconds). If I still can't recreate the problem I'm going to call in tomorrow to watch the person having the problem. Then check that account in case it's something to do with that users account that's causing the problem.
I have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to... moreI have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to do MA's so I couldn't test those and unless I can see the problem I don't know what to try and change.
All the tests that I have done, Milton & Roger the server and response times are super fast much much faster then any of the other server I work on. I did some changes to #12 today they had it on PUBLIC & wireless the slowest of both things. I need to watch someone having the problem so I can look at something that may be causing it for them.
Hardware - Good
Security - Good
Internet - Good
RDC/RDP - Good
Axeium database speed - Good
The average speeds I see are 40MS 4 10ths of second in workstation & server communication. Fastest 30MS 3 10th's of a second. Those are INSANELY fast speeds on RNC/RDP we could try direct VPN but when you're at 3 10th's of a second that is really fast. less
Hi Gary: The girls are telling me that the 7-10 seconds waiting time from one pt. to another and also when entering the vital signs is still there. Any solutions to this problem? How much longer do we have to wait until this is resolved? Do you know if... moreHi Gary: The girls are telling me that the 7-10 seconds waiting time from one pt. to another and also when entering the vital signs is still there. Any solutions to this problem? How much longer do we have to wait until this is resolved? Do you know if this is an Axeium problem or a system configuration problem? hardware problem? maybe the server should be in CM now?
Thank you,
Lola less
beast-usa (Admin)I have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to... moreI have no idea what's causing it I can never get it to go that slow. Logging into teamviewer (slower), logging into an account, logging into the server. The slowest times a got on one thing was 6 seconds, the fastest time 3 seconds. I don't know how to do MA's so I couldn't test those and unless I can see the problem I don't know what to try and change.
All the tests that I have done, Milton & Roger the server and response times are super fast much much faster then any of the other server I work on. I did some changes to #12 today they had it on PUBLIC & wireless the slowest of both things. I need to watch someone having the problem so I can look at something that may be causing it for them.
Hardware - Good
Security - Good
Internet - Good
RDC/RDP - Good
Axeium database speed - Good
The average speeds I see are 40MS 4 10ths of second in workstation & server communication. Fastest 30MS 3 10th's of a second. Those are INSANELY fast speeds on RNC/RDP we could try direct VPN but when you're at 3 10th's of... less
#10 can't adjust the touchpad because a mouse is plugged in. #11 & #12 they keep forgetting to leave on. I called but people are using them. When they are free I can adjust the touchpads to faster and easier touch, but they need to unplug the mouse on... more#10 can't adjust the touchpad because a mouse is plugged in. #11 & #12 they keep forgetting to leave on. I called but people are using them. When they are free I can adjust the touchpads to faster and easier touch, but they need to unplug the mouse on both. The mouse settings ALWAYS take over if one id plugged in. less
beast-usa (Admin)
MOlivera has Internet Explorer running 4 times one is using 22 gigs of memory so it's stuck, crashed or be hacked. I will kill them all but warn him or her that I shut them down. And to USE TABS do not open IE 4 times, avoid IE if possible.
January 9, 2018
beast-usa (Admin)
OK The system is back up to 27 gigs of memory free. Speed on the server is great, internet speed good, CM internet speed super low again 7MB down 0.32MB up.
January 9, 2018
beast-usa (Admin)#10 can't adjust the touchpad because a mouse is plugged in. #11 & #12 they keep forgetting to leave on. I called but people are using them. When they are free I can adjust the touchpads to faster and easier touch, but they need to unplug the mouse on... more#10 can't adjust the touchpad because a mouse is plugged in. #11 & #12 they keep forgetting to leave on. I called but people are using them. When they are free I can adjust the touchpads to faster and easier touch, but they need to unplug the mouse on both. The mouse settings ALWAYS take over if one id plugged in.
January 9, 2018
beast-usa (Admin)Server Tests:
Hard drive speed with everyone using it - Average 999.83 Megabytes per second.
(Higher speeds with less users - average hard drives run at 30 to 50 MBs)
Memory speed with everyone using it - Average read/write 49,432 Megabytes per second.moreServer Tests:
Hard drive speed with everyone using it - Average 999.83 Megabytes per second.
(Higher speeds with less users - average hard drives run at 30 to 50 MBs)
Memory speed with everyone using it - Average read/write 49,432 Megabytes per second.
(Higher speeds with less users - average memory runs at 7 to 10,000 MBs)
Internet 72Mb/s down 18.7Mb/s up
I see you got both bills paid.
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I wanted to make sure it's not a problem with their accounts on the server or on their workstations.
You can only check one at a time if you check the second one it un-checks the first one. I should have explained that better - you can only pay one at a time.
You haven't paid for the other 100+ user accounts and they are already done so it wouldn't do any good to delete them now.
#1 User... more
I do need to re-do Assal logins LOL her last name is wrong.
Got the message about the child domain, I will need to talk to Milton you guys do not run "Windows Server Software" We could upgrade but the... more