First I would like to say please do not buy this laptop! HP Pavilion G6 intel i3, 4 gigs DDR3 memory, HD 15.6 screen. Purchased from Microcenter in Tustin CA.
We bought three of these laptops about 16 to 18 months ago, they were about $500.00 per laptop. One was turned on immediately, one was turned on about a year later, and this room was turned on just recently. The first and second lap tops starting run no problem. But the third laptop only started up five times. This is easy for HP to check because of the tracking software installed on the laptops, they know the first time you start them.
As you can see from the pictures below, this laptop has never been used. I loaded normal software, new browsers, open office... uninstalled all the bloat-ware. Went to restart the laptop and it restarted with the blinking Caps Lock Key light. So I did some research online and found that this is a common problem. I did try to remove the battery, remove the CMOS battery, remove the hard drive, remove the memory and replace everything. I even purchased new memory and tried that. But none of these things worked it still just sat there with the blinking Caps Lock Key light. So I contacted HP they said the laptop had passed its warranty. Without any other conversation or ideas on what to do they were done.
I believe the Blinking Caps Lock Key light is a sign of a bad motherboard. If you do a simple search on http://duckduckgo.com you will find hundreds of people with the same problem. So to me this looks more like a factory defect then something created or done by the user.
I would think a company as large as HP could at least tell a customer what was needed to repair the laptop? Instead of just saying it's not on warranty any longer bye bye now. I know that I didn't use the third laptop for over 12 months, but I had hoped HP was a reputable company producing good hardware and there wasn't a need to test it.
I'm not looking for freebie or free laptop, I would just like someone to tell me how to fix it, what part is needed and where to get the replacement part. It's my loss that I left it sitting for so long and I am willing to buy the part. But I need to know which part it is and where to get it?
I will never buy another HP laptop, $1500.00 spent at one time to hear
"It's off warranty bye"
Blinking Caps Lock Key Search:
https://duckduckgo.com/?q=hp+pavilion+laptop+blinking+caps+lock+key
THANK YOU MICROCENTER CUSTOMER SERVICE FOR CONTACTING ME WITH A SOLUTION!
SO THIS HP LAPTOP WOULD NOT BECOME A $500 PAPER WEIGHT!
I HAVE ALWAYS LIKED MICROCENTER - BUT NOW YOU GUYS ARE #1 ON MY LIST!
NOT YOUR PROBLEM, BUT YOU STEPPED IN TO HELP!
http://www.microcenter.com/
